PERSONAL DETAILS

Address: Available upon request.
Telephone: Available upon request.
Email: lisa_macdonald@yahoo.co.uk
Date of Birth: March 31, 1969
Nationality: Canadian
Professional Memberships: Society for Technical Communication
Languages: English (written and spoken), French (spoken)

SOFTWARE SKILLS

FrameMaker Word Windows NT, XP, Server 2003 and 2000 UNIX Adobe Acrobat RoboHelp HTML

CorelDraw Homesite Dreamweaver PaintShopPro Knowledge of introductory C programming and HTML

WORK EXPERIENCE

2002-Present
Citrix Systems R&D Ltd
Lead Technical Author
-Wrote and edited an administrator's guide, SDK, HTML help, and other technical documentation for networking software.
-Created and maintained a master readme file (in HTML format), covering late breaking issues for all products.

2000-2002
Convergys Europe, Geneva Product Unit
Technical Author
-Wrote and edited user guides, concept guides, HTML help, WinHelp, and other technical documentation for billing software.
-Responsible for finding solutions to any RoboHelp problems and providing assistance for any colleagues needing help with its functionality and implementation.

1998-2000
Discreet Logic
Technical Author
-Wrote and edited installation guides, user's guides, release notes, beta notes, customer support documents, fixed and known bugs lists, online help and other technical documentation for film and video special effects software.
-Webmaster of the internal site for the documentation department, responsible for updating, creating and maintaining web pages.
-Conceived and created an online documentation usage survey for our clients.
-Member of the internal systems maintenance team, responsible for the upkeep of department SGI Octane systems.
-Attended in-house courses in SGI hardware configurations and maintenance, and introductory UNIX.

1997-1998
Lexis Knowledge Management
Technical Author (contract)
-Wrote and edited installation guides, training guides and user's guides for flight simulation software.
-Worked from home with visits onsite to meet with engineers and to learn the software.

1997-1998
JL deBall Canada
Administrative Support/IT Consultant
-Designed and edited a laboratory manual for plant technicians.
-Designed and edited an annual sales agenda and catalogue.
-Wrote a staff training manual for Word 7.
-Trained staff members to use Microsoft Internet Mail, Word 7, Internet Explorer and Windows 95.
-Provided software and hardware technical support, including solving hardware problems, answering software questions and fixing system errors.

FREELANCE AND VOLUNTEER WORK EXPERIENCE

2003
Society For Technical Communication
Competition Judge
-Team lead and judge for various categories of the STC Europe documentation competition.

2001
Society For Technical Communication
Competition Judge
-Judged the online help category of the Montreal Chapter's documentation competition.

1999-2000
Society For Technical Communication
Web Site Maintenance
-Updated and maintained the Job Bank page of the Montreal Chapter's STC web site.


1994-1999
Montreal Bulletin
Writer
-Contributed several book reviews and fiction writing for a Japanese Canadian monthly publication.

1992-1998
PAL Inc.
Graphic Design/Editor
-Responsible for the layout, typesetting and design of a literary journal for a community centre.
-Edited and proof-read articles.


EDUCATION

2003 (ongoing)
MA
Major- Technical Communication
Sheffield Hallam University, Sheffield, UK

1993
Bachelor of Arts
Major- English Literature (studied on a part-time basis)
Concordia University, Montreal, Quebec

1986-1987
Bachelor of Fine Arts
Major- Visual Art (completed one year of study)
York University, Toronto, Ontario

1986
OSSHGD and OSSGD Diplomas
Lord Elgin High School, Burlington, Ontario

EXTRACURRICULAR ACTIVITIES

1997-Present
Web Page Design and Maintenance
Personal site
-Created and designed pages for a personal web site.
-Used PageMill, HomeSite and CorelDraw to create images and text.

1999-Present
Society For Technical Communication
Member
-Member of the STC.


INTERESTS AND ACTIVITIES

Graphic design, literature, film, travel, theatre and art.

REFERENCES

Provided upon request.